ITIL Change Request Form Template Manage IT changes with a clear, consistent process using the ITIL Change Request Form Template. This editable Word document helps IT teams record change requests, describe proposed changes, assess potential impacts, compare available options, and document approval decisions. Use this template to standardise how changes are submitted and reviewed before implementation. It provides a structured record that helps project managers, IT service managers, change coordinators, and other stakeholders understand what is being requested and why. Download This Template! What Is an ITIL Change Request Form? An ITIL Change Request Form is a document used to capture and review a proposed change to an IT service, system, application, infrastructure component, or related process. It records the details of the requested change and provides space to assess its potential impact, consider options, and document the approval decision. This helps teams review changes more consistently and maintain a record for future reference. The form can be adapted to suit your organisation’s change management process and approval requirements. Key Sections of the ITIL Change Request Form Template The template includes structured sections to help teams document and review change requests. 1. Change ID Assign a unique reference number to each request. This makes it easier to identify, track, and reference the change throughout the review process. 2. Change Requester Record the person submitting the request so reviewers know who raised it and whom to contact for additional information. 3. Change Documented By Identify the person responsible for documenting the request. This supports clear ownership of the change record. 4. Change Description Describe the proposed change, its purpose, and the intended outcome. A clear description helps reviewers understand what is being requested. 5. Change Impact Document the potential impact of the proposed change. Depending on your process, this assessment may consider services, systems, users, resources, risks, or project objectives. 6. Options Record the options considered for addressing the requirement. This helps reviewers compare possible approaches before deciding how to proceed. 7. Change Approval Document the approval decision in line with your organisation’s established change control process. This provides a reference for the outcome of the review. Benefits of Using a Change Request Form Standardised requests: Collect essential information in a consistent format. Clearer change reviews: Give reviewers a structured description of the proposed change and its potential impact. Better documentation: Maintain a written record of requests, options, and approval decisions. Improved accountability: Identify the requester and the person documenting the change. More informed decisions: Provide relevant information to support change evaluation. Easy customisation: Adapt the Word document to match your organisation’s terminology and procedures. Who Can Use This ITIL Change Request Template? This template is suitable for: IT service managers Change managers and change coordinators IT operations teams Project managers and project teams IT support and infrastructure teams Application and software teams ITSM consultants Organisations implementing or improving ITIL-aligned change management It can be used by small IT teams as well as larger organisations that need a consistent way to document proposed changes. When Should You Use a Change Request Form? Use a change request form when a proposed change needs formal review because it may affect IT services, systems, project objectives, resources, users, or operational activities. For example, a team may use the form when proposing a system configuration change, application update, infrastructure modification, or change to an existing IT service. The form is particularly useful when the change requires impact assessment and an approval decision before implementation. Minor changes may be handled through a simpler logging process if that approach is permitted by your organisation’s procedures. How to Use the ITIL Change Request Form Template Download the Word template. Open the document and adapt it to your organisation’s requirements. Record the request. Enter the change ID, requester, and person documenting the change. Describe the proposed change. Explain what needs to change and why. Assess the impact. Record the potential effects relevant to your services, systems, users, or projects. Consider available options. Document the approaches being reviewed. Record the approval decision. Complete the approval section according to your internal process. Maintain the record. Store the completed form with the related change documentation for future reference. The template supports documentation and review; your organisation remains responsible for defining approval authority, implementation controls, testing, and post-change review requirements. Conclusion A consistent change request process helps IT teams review proposed changes with greater clarity and maintain useful documentation of decisions. A structured form also makes it easier for stakeholders to understand the request and evaluate its potential impact before proceeding. Download the ITIL Change Request Form Template to create a consistent starting point for documenting and reviewing IT changes. Customise the Word document to align with your organisation’s change management procedures and approval requirements.
