Download A FREE Course Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Download Sample Course Outline Module One: Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Module Two: Crisis Internal Risks External Risks Aggression Violence Case Study Module Two: Review Questions Module Three: Workplace Violence Threats Damage Psychological Acts Physical Acts Case Study Module Three: Review Questions Module Four: Myths Violence Just Happens It Is Uncommon Problems Will Solve Themselves It Is Not Possible to Prevent Violence Case Study Module Four: Review Questions Module Five: Escalation Threats Stalking and Bullying Injury Death Case Study Module Five: Review Questions Module Six: Concerning Behaviors Disruptive Emotional Abuse Causes Anxiety Examples of Behavior Case Study Module Six: Review Questions Module Seven: Domestic Violence Indicators Disruptive Calls Poor Concentration Bruising Absences Case Study Module Seven: Review Questions Module Eight: Triggers of Workplace Violence Reprimands and Terminations Financial Strain Loss of Loved One Perceived Slights Case Study Module Eight: Review Questions Module Nine: Conflict Dangers Triggers Action Point Flashpoint Identify Case Study Module Nine: Review Questions Module Ten: Response Note Areas of Concern Discuss It Report It Report Extreme Cases to HR/Tip Line Case Study Module Ten: Review Questions Module Eleven: Strategies Policies Programs Emergency Procedures Train Employees Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Recommended Reading Completion of Action Plans and Evaluations
